Terms of Service
1. The agreement
These terms are between you and [legal entity to be confirmed] ("Lacrema", "we"). By creating an account you accept them. Contact: hello@lacrema.app.
2. What Lacrema is
Lacrema helps independent food and beverage venues follow their menu and the economics underneath it, and prepares changes for your review. Two rules define the product: every number shows its source and freshness, with estimates labeled as estimates; and nothing changes on its own — Lacrema drafts, applying is always your click.
3. Your decisions and your responsibility
- Lacrema provides information and prepared options, not business, financial, or legal advice. Decisions — including prices, recipes, and supplier choices — are yours.
- We do not guarantee any particular business result from a change you apply.
- You are responsible for the accuracy of documents you upload and for legal compliance of what you publish to customers, including allergen and labeling requirements. Confirm allergen information yourself before relying on any generated card or menu.
4. Your data
Your venue data remains yours, and analyses produced for your venue are yours to keep. How we handle data is described in the Privacy Policy, which is part of these terms. You grant us the license needed to process your data to provide the service, and nothing more.
5. Accounts and acceptable use
Keep your credentials safe; you are responsible for activity on your account. Do not misuse the service: no unlawful content, no attempts to breach security or others' data, no automated scraping of the service, no reselling without our written agreement.
6. Billing
Paid plans are billed through Stripe at the price shown when you subscribe. Pilot engagements may run under separate written terms. You can cancel any time from the billing portal; access continues to the end of the paid period. Fees are non-refundable except where the law requires otherwise.
7. Availability and changes
We aim for reliable service but do not promise uninterrupted availability. We may improve or change features; if a change materially reduces what you pay for, you may cancel and receive a pro-rated refund of any prepaid period.
8. Liability
To the extent permitted by law, our total liability for claims arising from the service is limited to the amounts you paid us in the twelve months before the claim, and we are not liable for indirect or consequential losses. Nothing limits liability that cannot lawfully be limited.
9. Termination
You may close your account at any time. We may suspend or terminate accounts that break these terms, with notice where practicable. On closure, §4 and the Privacy Policy govern your data.
10. Governing law
These terms are governed by the laws of the Republic of Cyprus, and disputes belong to the courts of Cyprus, unless mandatory consumer law in your country provides otherwise.